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IRCTC, an abbreviation for Indian Railway Catering and Tourism Corporation, is a known railway company in India. As a service provider, it offers an opportunity for individuals and travel agents to become an agent of IRCTC and assist with online ticket bookings. This article provides a step-by-step guide for the IRCTC Agent Login Process for RSPs. By following this guide, RSPs can access a login provided by IRCTC, enabling them to book tickets on behalf of their customers. RSPs must understand the IRCTC agent login process to efficiently navigate the IRCTC system and offer seamless ticket booking services to their clients.

What is IRCTC Agent Login?

IRCTC Agent Login is a specialized login provided by the Indian Railway Catering and Tourism Corporation (IRCTC) for individuals or businesses involved in the travel industry or running train booking shops. It is an official authorization granted by IRCTC to engage in e-ticketing services.

Selling tickets with personal IDs is considered illegal per IRCTC business rules, hence the need for an Agent Login. By obtaining an IRCTC license for e-ticketing, agents gain access to a dedicated login that allows them to book tickets on behalf of customers. This login ensures compliance with IRCTC regulations and facilitates efficient ticket-booking services for authorized agents.

Who are RSPs?

Retail Service Providers (RSPs) play a vital role within the framework of IRCTC (Indian Railway Catering and Tourism Corporation). These providers have an impact on facilitating services related to train travel. RSPs are responsible for offering passengers a range of amenities and facilities, including catering services, provision of bedrolls, and e-ticketing solutions.

Their primary focus is to ensure that passengers experience a convenient journey by managing critical aspects of their travel experience. By collaborating with IRCTC, RSPs contribute towards the functioning of the railway system, guaranteeing that passengers can access services throughout their train journeys.

Outlined below are some of their functions:

  • Online ticket booking through agent IRCTC registration
  • Catering services for travelers on trains and railway stations
  • Selling drinking water and other goods on trains and at railway stations

Mandates and Responsibilities of IRCTC Agents

Mandates of IRCTC Agents:

  • Registering as an authorized agent with IRCTC and obtaining necessary certifications.
  • Verification of Aadhar’s RSP No. is required during the agent IRCTC registration
  • Adhering to the terms and conditions of the IRCTC agent agreement.
  • Maintaining a valid and active email address for communication with IRCTC.
  • Complying with the prescribed ticket booking limits and procedures.
  • Keeping track of changes in railway rules, policies, and fare structures.
  • Ensuring proper record-keeping and documentation of transactions.
  • Retail Service Provider (RSP) must be registered with IRCTC by the Principal Service Provider for RSP ID issued by IRCTC.

Responsibilities of IRCTC Agents:

  • Facilitating ticket reservations and bookings for Indian Railways.
  • Ensuring compliance with IRCTC guidelines and policies.
  • Providing accurate and up-to-date information regarding train schedules, availability, and fares.
  • Assisting passengers with ticket cancellations, modifications, and refunds.
  • Handling customer queries, complaints, and grievances related to railway services.
  • Promoting digital payment options and encouraging cashless transactions.
  • Upholding ethical business practices and maintaining confidentiality of customer information.

Registration Process with PSP (Principal Service Provider)

The process for agent IRCTC registration with an IRCTC-authorized PSP (Principal Service Provider) involves several steps and requirements. Here is a summary of the process:

  • Correct Information: RSPs must provide the correct address, unique mobile number, unique email ID, and PAN number for registration with IRCTC.
  • Change of Address: If there is a change of address, it should be immediately intimated to IRCTC along with the original certificate issued by the PSP.
  • Read and Follow Rules: RSPs must read and follow IRCTC’s rules and regulations properly.
  • Authorisation Certificate: The PSP will issue an Authorisation Certificate to its registered RSPs for selling IRCTC Tourism Products. This certificate should be displayed at the registered location.
  • Display Sign Board: RSPs can display a signboard indicating “Authorised Tourism Sales Agents of IRCTC” along with the IRCTC logo.
  • E-Ticket Booking: Registration as an RSP is issued for booking E-Tickets only, excluding RTSA agents authorized by Railways. A digital certificate and machine ID of the RSP will be mandatory for registration to prevent the sharing of IDs.
  • Contact PSP: For more information on how to apply as an IRCTC agent and the registration fees, it is recommended to visit the IRCTC website or contact an authorized PSP for guidance and support.
  • Integration: All RSPs of the principal service Providers of the Internet café scheme will be integrated through a separate RDS created for Tourism Package Booking.

It is advisable to refer to the official IRCTC website or contact an authorized PSP such as SiOnline for the most accurate and up-to-date information.


In conclusion, becoming an IRCTC agent can be a lucrative opportunity for travel industry professionals. The profit potential is significant, with commission rates reaching up to 5%. By partnering with SiOnline, an authorized PSP, you can obtain your IRCTC agent login ID quickly and easily. This will allow you to expand your business and increase your earnings. Take this chance to take your travel business to the next level.


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